On November 1, 2023 the United States Pharmacopeia (USP) updated their standards regarding Beyond-Use-Date’s (BUDs), linked here to read more about it. Nothing changed in how we make the medications or the procedures we follow in house, but the BUDs assigned from the date of compounding are much different and are often much shorter. The differing BUDs depend on several factors, and we would be happy to discuss in detail if you like.
How much is shipping?
Ground shipments:
- Free on orders over $100
- $25 on orders less than $100
Cold products that require overnight shipments:
- Half the actual shipping cost on orders over $100
- Full cost of shipping on orders less than $100
Expedited shipping:
- Full cost of shipping, regardless of order total
Why is the website putting overnight shipping costs if I live close by, or am picking it up?
The website automatically populates overnight shipping on cold products, but you will NOT be charged overnight shipping if it is not necessary. We review each online order before any charges are made so we can update any shipping costs we need to.
What carrier can I expect to deliver my package?
We primarily use UPS for all of our deliveries.
Can I ship an order somewhere else besides the clinic or owner's home?
Yes! We can ship to any physical address (no P.O. boxes) in any state we are licensed. Dropship, temporary location, trainers barn, boarding facility, grandma’s house, we can ship directly there
Do I sign up as a clinic or customer?
Clinic sign-ups are strictly for veterinarians and their staff, and customer sign-ups are for owners, trainers, or anyone else who is not a veterinarian or does not work for a veterinarian.
I signed up for an online account, but I can’t order. When will I be able to place an order?
Requests are reviewed daily. Once approved, you will receive an email to set your password. Non-veterinary accounts must be approved by the veterinarian before access is granted so allow time for them to be contacted and for them to respond. This process can take several days, depending on how quickly the veterinarian responds.
Where can you ship?
An up-to-date list of our licensed states can be found here. We can ship to any physical address in these states.
How will I know when you get licensed in a new state?
It will be posted on the website here, announcements will be made on our social media, we will send out an email, and we keep a contact list for specific people who have requested us to become licensed in a certain state to contact when we do become licensed.
I can’t find what I need on the website, what do I do?
We offer thousands of different medication options between all the sizes, strengths, and flavors so our website is limited to our most popular options to keep it simple and easy to use. If you can’t find what you need, please contact us because we likely can make it for you.
Do I have to order online?
You can order online, by phone, text, email, or fax. Our contact information can be found here.
How do I know discounts will be applied to my order, if applicable?
Any applicable discount will be confirmed and applied to your order at the time we run your card.
When will my card be charged?
Your card will be charged after approval from the veterinarian but before the medication is compounded. Online orders are not charged immediately upon placing the order. They are reviewed for shipping adjustments and (if applicable) must be approved by the veterinarian first before the card is charged.